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Refund Policy

Refund Policy

Last Updated: August 15, 2026

At Adpixxels, we provide professional website development and ecommerce development services. Because our services involve dedicated time, expertise, planning, design, development, and resources, our refund policy is designed to be clear and fair to both Adpixxels and our clients.

By purchasing our services, you acknowledge and agree to the terms below.

1. Scope of This Policy

This Refund Policy applies to services provided by Adpixxels, including:

2. Project Deposits and Advance Payments

For most website development projects, Adpixxels may require an advance payment before work begins.

Once development work has started, the advance payment is generally non-refundable, as it covers time and resources allocated to the project.

The exact payment schedule will be communicated and agreed upon before the project begins.

3. Cancellation Before Work Begins

If you cancel a project before Adpixxels has started any substantial work, you may be eligible for a refund of the amount paid, subject to any applicable administrative, payment-processing, or third-party costs.

Refund eligibility will be determined based on the individual circumstances of the project.

4. Cancellation After Work Has Started

If you cancel a project after work has started, payments relating to work already completed or resources already allocated are non-refundable.

This may include:

If the amount already paid exceeds the value of completed work, Adpixxels may, at its discretion, consider a partial refund after deducting the value of work completed and applicable costs.

5. Milestone Payments

Some projects may be divided into milestones.

Examples may include:

  1. Project initiation and planning
  2. Design
  3. Development
  4. Ecommerce/product implementation
  5. Testing
  6. Launch

Once a milestone has been completed and approved, payments associated with that milestone are generally non-refundable.

6. Design and Development Revisions

Website development projects may include a defined number of revisions depending on the selected package or project agreement.

A request for revisions does not automatically qualify for a refund.

We will make reasonable efforts to address revisions that fall within the agreed project scope.

Requests that substantially change the original project requirements may be treated as additional work and may incur additional charges.

7. Scope Changes

A refund will not normally be provided because a client changes their requirements after development has begun.

Examples include:

Additional work may be quoted separately.

8. Third-Party Costs

Adpixxels may use third-party services, applications, plugins, themes, domains, hosting providers, payment gateways, or other software required for a project.

Payments made to third parties may be non-refundable and are subject to the relevant provider’s refund policy.

Adpixxels is not responsible for refunds denied by third-party providers.

9. Hosting, Domain and Subscription Fees

Domain registrations, hosting plans, premium plugins, Shopify subscriptions, applications, themes, software subscriptions, and similar third-party services are generally not refundable by Adpixxels once purchased or activated.

Clients are responsible for reviewing the terms and refund policies of the relevant third-party provider.

10. Website Maintenance Services

Maintenance plans are billed according to the payment schedule agreed with the client.

Once a maintenance period has started, payments for the active period are generally non-refundable.

If a client cancels a future maintenance period before it begins, any applicable refund will be determined according to the agreed billing terms.

Unused maintenance hours, support requests, or services generally cannot be exchanged for cash unless otherwise agreed in writing.

11. Delays Caused by the Client

Adpixxels is not responsible for delays caused by:

Such delays do not automatically create a right to a refund.

12. Delays Caused by Adpixxels

We aim to complete projects within the timeline agreed with the client.

If Adpixxels experiences an unexpected delay, we will communicate with the client and make reasonable efforts to complete the project.

A delay alone does not automatically qualify for a refund unless a specific refund or cancellation provision has been agreed upon in writing.

13. Service Quality Concerns

If you are unhappy with an aspect of our work, please contact us before requesting a refund.

We will first attempt to resolve the issue by:

Our goal is to resolve issues fairly rather than immediately terminate a project.

14. Technical Bugs

If a website contains a technical issue caused by our development work and the issue falls within the agreed project scope, we will make reasonable efforts to correct it.

Technical bug fixes do not qualify for a refund where the issue can reasonably be corrected.

Issues caused by third-party updates, plugins, applications, hosting providers, client modifications, or external services may be outside our responsibility.

15. Refund Request Process

To request a refund, contact Adpixxels through the contact information provided on our website.

Your request should include:

We may request additional information to evaluate the request.

We aim to review refund requests within a reasonable period.

16. Approved Refunds

If a refund is approved, it will generally be issued using the original payment method where technically possible.

The time required for the funds to appear in your account may depend on your bank, card provider, payment processor, or other financial institution.

Any applicable transaction, processing, or third-party fees may be deducted where permitted.

17. Chargebacks

Before initiating a payment dispute or chargeback, we ask that clients contact Adpixxels so that we have an opportunity to resolve the issue.

Unauthorized or fraudulent chargebacks may be investigated and may result in the suspension of ongoing services.

This provision does not limit any rights you may have under applicable consumer or payment laws.

18. Exceptional Circumstances

Adpixxels may consider refund requests on a case-by-case basis where exceptional circumstances exist.

Any exception to this Refund Policy is at the discretion of Adpixxels unless otherwise required by applicable law.

19. Consumer Rights

Nothing in this Refund Policy is intended to exclude or restrict any mandatory rights or protections you may have under applicable consumer protection laws.

If applicable law provides you with a right to a refund, cancellation, replacement, remedy, or other protection that cannot legally be excluded, that right will continue to apply.

20. Changes to This Refund Policy

Adpixxels may update this Refund Policy from time to time.

The updated version will be published on this page with a revised Last Updated date.

21. Contact Us

If you have questions about this Refund Policy or would like to discuss a refund request, please contact us through the contact details available on our website.

Adpixxels
Website Development Agency

Website: adpixxels.com

Email: contact@adpixxels.com